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Some Awesome Tips For  Technical Support Representatives

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Technical Support

Technical support representatives play the vital role for the customers. Thus, they are often regarded as the face of the business. Any positive interaction between a customer and a company can make him not only a loyal customer but also an evangelist.

Here are ten tips that technical support staff should always keep in mind to ensure excellent customer service.

 

To be reliable

Create trust in the customer by demonstrating their understanding of what has said. Repeat what you just heard. As a result, the customer knows what has meant and can trust his listening. As a best practice, always confirm with the client that what you have paraphrased is correct.

 

Be honest

Should it be adapted to a higher level of support? If the agent has tried to solve the problem unsuccessfully, it is probably time to increase comfort. This new person can know more about the products or recognize something that the agent may have ignored.

Show genuine interest

It is essential that technical support representatives show a real interest in the customer’s questions or concerns. This makes the interaction more pleasant for the agent and the caller. Answering technical support calls can be monotone. However, agents need to keep their reputation fresh and optimistic by expressing their genuine interest in each client’s unique situation.

Be Conscious and Flexible

Remember that not everyone has the technology. If there is a direct solution, take time to discuss it with the end user. Inform the customer that he will send an email detailing the steps. It will calm the mind.

 

It is essential for the representative to think outside the box and to understand that sometimes a solution is not always in black and white. An alternative solution may be required to achieve the desired result or the like. Of course, this comes with the knowledge of the product that evolves.

Be action oriented

A situation can occur if the representative cannot resolve the position of the customer because the feature or function is currently not present in the product. Make sure that the customer has listened to your comments or requests by internally executing and communicating the feature request. This information is invaluable to the development team working on product enhancement for a future release.

 

Because the technical support representative may not be aware of product plans, avoid using absolute values such as “always” or “never” when dealing with a customer. Who knows? , , the functionality requested by the customer might be available in the next version of the product?

 

Be Responsive

The faster you answer, the better. When I send an e-mail for help, I hope to get an answer the next working day and hopefully in a few hours. Everyone should try to make reply support emails at least twice a day. I do it because I want to provide excellent service, but it also means that I do not get a lot of support emails every Monday morning. It means taking a laptop with me when I go out for a night. But it seems to me that answering holiday support emails for one hour a day is not a daunting task. Especially if I remember that the company paid for the holidays!

 

But not Too receptive

The downside to being very receptive is that it makes some customers cowardly. If they know they will get an answer in a few hours, they can email you about things they could easily find for themselves. The best answer to this question is “Strangulation” (NB / I do not want to strangle): If you notice that a customer is lazy, take more and more time to answer each e-mail. Eventually, they will make the trail.

If you’re trying to look like a more significant business than yourself, you probably do not want to respond to support emails outside regular business hours.

Answer as clearly as possible

  • Enter the customer’s e-mail address in his answer for the context
  • Number the instructions step by step
  • Write short paragraphs, not large parts of the text
  • Use correct grammar and check the spelling.
  • Avoid long e-mail signatures

 

Use pictures and videos

It is often helpful to provide an annotated image with your answer. For example, you can take a screenshot, highlight important elements in the screenshot, and then e-mail them together with text as an attachment.

 

Repeat unclear questions

Support issues can be very vague. Even people sent me an e-mail with the message “Not working”; It was not clear whether they were referring to the website, the installer or the software. Often, some emails are needed to understand the problem. If you are not 100% sure of what they mean, do your best to guess what they are saying, and repeat in your own words, followed by “Did I understand you correctly?” , Ask them if an error message appears.

 

Put  documentation online

If you have your documentation online, you can include links to the relevant pages of your documentation in your e-mail. This could also encourage the customer to consult the documentation the next time. But do not just send a link. Answer your question in the email and add the link as additional information.

 

Remember that every computer is different

There is a rumor that somewhere in Nebraska 2 PCs are configured identically. But I do not think the client may have set up his operating system with all kinds of weird options he’s never heard of. Antivirus software, malware, DLL errors, and hardware issues can cause problems. A cosmic ray could even have exceeded its RAM! Therefore, I usually do not spend so much time on a bug report, unless I can reproduce it myself or was reported by two different people.

Some Technical Support Role in a Quick Video

 

In closing

Technical support always little bites costly and most of the startup love to have short-term help from the Technical expert. The consequence, they are not able to get instant support. Hence, I think they should utilize the option of outsourcing! They can afford better service and support via that.

Best of luck!  

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Everything That You Should Know About Cranes And Crane Repair Services

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We all are aware of the term, “crane”. It is one of the most famous lifting machines which is generally used in the constructional industry with the help of cables and pulleys. Cranes are considered to be very important as they make a tough task easier. Not only this, they also help in postoning the items and goods at a height where a worker finds it difficult to reach. When it comes to choosing the crane, you will come across a huge variety of cranes that would make your selection process complicated which is why it is important that you decide what type of crane you require. Before investing in any one type, you must be clear about your needs and requirements in order to save money as well as time. Let us talk about top five cranes in brief. Have a look.

  • Telescopic Crane: The telescopic crane offers a wide range of applications and comes with an explosion proof feature which has a number of tubes that are fitted inside each other. These cranes offer a comfortable working environment that keeps the worker productive throughout the day.
  • Mobile Cranes: It is one of the most common types of a crane which comes equipped with a steel truss or telescopic boom which are attached to a mobile platform in any form such as cat truck, a rail or wheeled.
  • Truck Mounted Crane: This type of cranes is mounted on the rubber tire truck. The truck mounted crane is known for its excellent mobility.
  • Tower Crane: It is known as the modern type of a balance crane. On fixing this type of crane to the ground, it gives the best height as well as lifting capabilities which is why the tower cranes are used commonly while constructing tall buildings.
  • Over Head Crane: The overhead cranes are also referred to as suspended cranes. This type of cranes is mostly used in the factories. Some of these are also known for lifting heavy weights.

When To Get Your Crane Repaired And Service?

Just like any other machinery, it is very important that you get your crane inspected and serviced time to time, after all, you have spent a huge amount of money on it. Crane Repair and Service are one of the things which should not be ignored to make it last for a long period of time. So, keep on reading to know when you should get your crane serviced or repaired.

  • Broken Chain Links: When cranes load heavy goods on daily basis, it is very obvious that the chains would get broken or crushed. Most people find crushed chain links and broken chain links as the same issue, however, they both are completely different. Broken chain links are much complex to see which is why it is advised to get your crane service and repair if you find such issues on it.
  • Corrosion Issues: Rust stain machine does not only look bad but they may lead to a bigger corrosion issue as well which if not treated properly on time, you may face dangerous problems such as electrical shorts or losing mechanical strength which can be hazardous for you as well as for your employees.
  • Bent Or Cracked Hooks: The usage of hook on the crane is to hold the load in a specific direction, however when such weight is applied appropriately, it can bend the hook which would result in poor operations and if not repaired on time, it can break off as well which is why crane repair and service should be done on time.

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STP Plants in Residential Complexes

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With a view to better manage available resources and reduce environmental damage, environmental laws now make it mandatory for apartment and apartment complexes to have an STP plant on premises. In a number of Sates this rule has now mandatory for all such complexes, both new and existing.

However, some apartment owners and residential complexes have still been hesitant to adopt this rule, despite the fact that STP plants manufacturer India are today designing some of the most economical plants. Some dismiss the idea because of extra costs, while some are ignorant of its necessity. Some deem it unnecessary because either they are connected to a municipal waste system or because they think it is not needed.

Why Private STP Plants?

The reason for a private STP plant are many. Some of these are:

Inadequacy of municipal system: The municipal system in our country is simply not enough to deal with the amount of wastewater that is generated everyday. In fact, some studies found that wastewater treatment for Class I and Class II (the biggest wastewater generating centers) was as low as 31%.

Even in plants that are operational, many were found to be badly managed or simply inefficient/inadequate. This is clearly a catastrophic condition where our public systems simply cannot keep up with the requirement. This has made it imperative that we manage wastewater at a local level.

Autonomy: Even before it became a legal necessity, many residential complexes had already taken steps to install STPs. This gives them more autonomy over their wastewater management. With a locally managed plant, complex do not have to depend on municipal authority to take corrective actions when there is some breakdown. They can also make sure that the plant is functioning at optimum level at all times.

Legal necessity: For those who are still vacillating over its need, the truth is that STPs may soon become a legal necessity across India, if it is not already so in your state. Many State governments have already made STPs compulsory in new units. A number of States have also asked all existing residential bodies to comply.
This means that sooner or later you will have to build a plant on premises. It then makes sense to contact an expert STP plants manufacturer India to ensure that you have a running plant before it is too late.

Alternative source of water: Apart from their legal and environmental necessity, STPs are actually beneficial for a residential complex. An STP provides an alternative source of water – treated and cleaned in the plant – that can be used for other purposes, such as watering plants, flush water etc.

In large complexes, which house hundreds (sometimes even thousands) of residents, such an advantage is simply too important to give up. Increasingly, we find that water supplied by municipal bodies in big cities fails to meet the desired requirements. An alternative source of water that can take care of secondary requirements becomes extremely welcome.

What kind of STP will work for residential complexes?

The decision on the kind of plant to be constructed should be taken after careful consideration. The construction of an STP is a considerable investment. There are many ways of making this economically sustainable, but it is a fairly permanent structure. So, getting it right in the first go is important.

Closed or open: Sewage treatment plants can be closed, open or partially open. Open plants are not recommended for residential areas, especially densely populated areas. This is because sewage treatment through biological means often produce methane, which gives out an unpleasant odor. This smell can reach miles. In an open or partially open plant, the odor can be very off-putting. This makes it a complete no for a residential complex.

Additionally, the plant should be located away from car parking area. Since, methane is a highly combustible gas, any spark can cause fire.

Manual or automatic: For smaller apartment complex, an automatic system is recommended. Manual systems need supervision and operational personnel, which is not always possible in a small complex. While a manual system is cheaper to install, it is more expensive to operate. Bigger complexes can made budgetary allocation for the personnel, but for a smaller society a one time allocation makes more sense.

There are a number of designs available today for STPs. Contact a competent STP plants manufacturer India for the best options available to you.

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Reasons To opt For Business Signs and Signage

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Signs and signage are essential for every business as they help to increase the awareness of the same. As a business owner, you will have to put in efforts and choose something which is good so that you get value for money and it also satisfies all your needs. When you look around there will be too many of them you may come across but paying attention to various aspects and buying the bets is essential. The business signs and signage are available in a variety of style and sizes. You can look for those which suits your budget and your needs well.

This is one important accessory which you need to incorporate if you are planning to start up a new business or just want to spread more awareness about the current business you own. Only attractive and creative business signs and signage will stand out in the crowd; hence, it is essential for you to look out for the best. Some other benefits which you can be assured of by opting for this signage are mentioned below.

Types:

When you start to look around, you will come across many manufacturers making different types of business signs and signage for sale. In all such cases, you have to talk to them about each type and also analyze your needs and buy one which is suitable for you. This will make a very big difference and you will also have the best for your business needs. Here you are free to buy the size, shape and design that you desire. It will certainly help you increase footfalls and business sales. All you need to make sure is choose the best type so that you are aware of its utility.

Bring New Customers:

Once you select stunning and briefly styled business signs and signage, they are sure to bring in new customers for your business. With the signs, more and more customers will know about your brand as well as the product that you have for sale. This awareness will lead to increased sales and higher profits. With improved revenue, it will also be easy for you to plan your business expansion. The research concludes that people only register brands when they repeatedly see the same. Hence getting good and well-designed signage will be profitable for you.

Location:

Explaining the right location for your business will be very difficult. When you have business signs and signage, things can simplify because the buyer can watch out for the arrows and reach the place at the earliest. This will reduce their effort and hence the liking would also increase. As they reach out the location on time following all the signs placed at the right places. This way you can increase customers. This will also contribute to your sales and profits.

Occasions and Promotions:

Coming up with a new product or introducing the same to all potential customers on one-on-one basis will be difficult. If you have well-written signage passing the required message to all your buyers’ things will get easy. You can spread the message of the new product launch and the promotional offers for the same. You should make sure that everything is properly displayed so that the readers understand and comes up to you. If you have any event, business signs and signage can help in increasing the number of attendees.

While buying or looking out for designers and suppliers of business signs and signage make sure you pay attention to the size and the matter that you get printed on the same. This will make a big difference because all your profits will always depend on what you install.

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