Employment agencies more often than not focus on getting more number of candidates for the interview or create a bigger and better database of prospective employees. Very few employment companies pay attention to intangible issues like creating a good candidate experience.
Every prospective employee gives your company a golden opportunity to create a positive word of mouth, a good brand ambassador and a loyal customer for life. Would you not like to pay a little more attention to his experience and interaction with your company?
A candidate’s experience with the organisation where he is seeking a job is not just restricted to the organisation’s four walls. The experience is extended to every touch point like the first call made by someone in the employment agency, the screening process, the interview and the final offer letter.
An image conscious organisation should pay equal attention to all the touch points to ensure that the candidate gets an experience that he will remember for a life time. Here are some of the ways your organisation and the employment company can ensure a good candidate experience.
1. Contemporary Procedures
Is your company or your employment agency abreast with the latest technological processes and hiring mechanisms in the market? You should always keep your eyes and ears open to what is trending in the market to stay ahead of your competition. It may be a mobile hiring app or an online screening process or video interview call. It is always a good idea to stay one step ahead in the technology journey. Such readiness to embrace contemporary and latest hiring processes will make your candidates believe in you as a technologically advanced organisation. It will create a perception of you as a forward-looking company open to new ideas. This can be a very welcoming signal to the job aspirants.
2. Comprehensible Goals
Hiring is not the end, it is just the beginning of the fantastic journey of the candidate in your organisation. To make this journey productive and meaningful each candidate should be given clear goals and targets to achieve. If you have a clear job profile to share with your candidates, he will know that you are hiring with a definitive purpose in mind. Clear job profiles will also ensure that candidate knows what exactly is required and expected of him. There is no scope of any ifs and buts later on. You have enunciated your requirements clearly and your expectations are there on paper for him to see and decide whether he can fulfil it. This will allow the candidate to take an informed decision to go ahead with the process or not. Whether he goes ahead or not, he will surely know that this is one organisation which is crystal clear in what it wants. And will definitely put you on a higher pedestal.
3. Clear Communication
It is so stressful for someone to wait for the results of an interview he or she has given. The wait is so killing that many a times candidates get impatient and start making follow-up calls to the HR manager or the employment agency. To avoid this, it is best to revert to the candidate on how the interview went and what is the feedback on his performance. A two-line note is enough to put his anxieties to rest.
Most of the times organisations take longer to finalize a candidate or the application gets stuck in some internal process. It is better to keep the communication gateway between the candidate and the company open. Give him clear timelines so that he can have realistic expectations from the interview process and no longer carries a grudge in his heart even if not selected.
4. Connect With Colleagues
Let the candidates connect closely with the company through an online tour of the workplace, employee videos, career pages, or even meeting some co-workers. Assign a person from the employment agency or the internal team who can be one point of contact for the candidate. Such connects go a long way. It gives the aspirants a fair chance to see what it is like to work in the organisation. It also creates a very positive image of the organisation on the candidate. It makes them realise that you have nothing to hide and are very confident and proud of your workplace and have full confidence in your employees. You are not at all insecure to allow your workers to interact with the aspirants. In fact, you are willing to help the aspirants take an informed decision rather than force him to take up the job opportunity purely on pay scale basis.
Such small procedures can go a long way in creating a delightful candidate experience which in turn will help you to create a positive image of the company.
At Collabora, we are not just another employment agency. We source the best talent for you. We work as your partner in becoming the employer of choice. We take care of fundamentals of hiring like reaching out to candidates, negotiating salary rates, setting career expectations, checking skill-sets and other hiring complexities. Besides these, we strive to become a collaborator who can advise you on strategic HR solutions and keep you ahead of your competitors.
Collabera has a highly dedicated, qualified and trained team of professionals who thoroughly understand various technologies and the needs of the clients. Our strength lies in identifying candidates with the ideal blend of technical skills and relevant experience. Our years of experience and unmatched quality centric approach, can become your competitive advantage and help you realise your full business potential.
Collabera is one of the best global staffing companies. It has more than 25 years of experience in supporting small, medium, and enterprise clients including Fortune 500 clients. Collabera has the team of experts who know everything about hiring candidates along with exposure to hiring and placing candidates in various geographies and skills. Be it technical or functional, Collabera ensures that the job seeker gets the perfect company in the least possible time and in the most efficient manner.
