Startups in business must manage many different things before their enterprise runs smoothly. One such area that needs to be set up and operated well is communications because it is one of the keys to successes. Choosing the right communication package does help a startup get off on the right foot and for this, there is nothing better than multi-tenant hosted PBX solution. Here is how it helps startups.
It is hosted
When a startup opts for hosted PBX software he gets the finest communication system in place but does not include any capex. Call costs are low, ever international calls. All that a startup has to do is subscribe and the hosted IP PBX software is up and running with a lot of business communication features right from the start. Among the many features is phonebook, call recording, speed dial, caller ID, call forwarding with rules, extension pickup, fax to email to fax, voicemail, find me/follow me and plenty others that one usually finds in large enterprise environments. One can even enjoy the facility of interactive voice response in the hosted PBX. One of the main benefits of hosted IP PBX is that all users can use office systems or, if they are out of office, they can use mobiles, maintaining continuity.
It is multi-tenant
A multi-tenant PBX hosted in the cloud allows access across various locations. Startups that have agents or remote workers can use this feature to allow them to stay in touch, collaborate, interact with vendors or customers and perform more efficiently. Such multi-tenant IP PBX software usually ties into a CRM at the backend. It also allows the use of mobiles. Communications become seamless, especially omni channel when the multi-tenant PBX includes fax, voicemail, email, chat and other avenues besides porting to mobile phones.
PBX software does need IP enabled phones to make use of VoIP technologies. However, if the multi-tenant IP PBX software includes WebRTC phone then life for startups becomes even better. For one, they do not need to invest in hardware and one can use desktops with mic and speaker or a mobile phone for telephony as well as for audio-video chats and conferences. Collaboration becomes so much easier for startups with WebRTC IP PBX software.
Hosted IP PBX is feature rich and a versatile communication tool. It can have features like music on hold, IVR and WebRTC all of which combine to convey a specific impression: that the startup is a large business enterprise. This creates a favorable image and makes it conducive for the startup to make progress and succeed.
Revenues for ITSPS and VoIP service providers
While the hosted IP PBX is invaluable for business startups, it is just as perfect for startups in the VoIP sector. The multi-tenant feature can be used to deliver services to different customers and the integrated billing, reporting, and analytics automatically takes care of billing and payments. ITSPS and VoIP service provider startups are off to a running start when they opt for a hosted multi-tenant IP PBX.
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