Helpline numbers which customers dial at the time of some issue, query or complain are the key factors that determine the fate of a business. The significance of helpline numbers can be seen by the fact that businesses that do not have one of these are not considered by the customers. Everyone wants to be taken care of their brand in the time of distress. So, when a customer dials a helpline number of any respective business in the U.S. or any other European countries, it is been picked up by an agent in India or allied Asian countries.
Does the thought of how the Call Center providers in India work crossed your mind? Probably not. You reach the business at odd hours and find a welcoming voice of a young agent ready to assist you. Do you think the picture is all love and no struggle? Well, it’s not the case. There are some challenges that Indian Call Center industry face.
In this blog, we are going to discuss the major roadblocks faced by the Call Center providers in India. Let’s start:
1) Increasing attrition level
One of the most influencing factors impacting BPO sectors in India is the attrition level. Believe it or not, the attrition rate of Call Center industry hovers between 25 to 40 percent. This is the major hurdle faced by the BPO sector in this nation.Two disadvantages arise with this attrition rate; first that when an agent decides to leave the company, the quality of customer services gets deteriorated to a greater extent as the workforce suffers a loss. Secondly, the space created by the employee who left is filled by hiring a new agent, which has its cost implications.
2) Poor impact on employee’s health
Indian Call Centers have gained a pretty bad reputation in the market owing to the increase in health issues among the employees. Due to stress on agents to acquire their targets at the odd hours of the day and pressure on experts to offer ultimate level of satisfaction to the customers, they cannot work with a positive mindset. The result is that the agents become susceptible to the digestive disorder, panic attacks, insomnia, poor immunity, blurred vision and so on. This, in turn, increases the rate of absenteeism and decreases the overall efficiency.
3) Peak that is outgrown
Although experts suggest that India has matured in last two decades with respect to the BPO sector, but the truth is slightly twisted. The companies that have availed the Call Center services from Indian vendors previously understand the criticalities that exist in this market. Hence, these firms have already outed their way towards nations that offer cheaper services with least bottlenecks. The Philippines is an ideal example for this.
4) Hike in real estate
When Call Centers placed their first foot in India, the commercial real-estate was quite vulnerable and hence attracted a lot of businesses. Low infrastructure cost at that time made India an ideal place to work for. Things have changed quite drastically now. Commercial property prices are hitting the roof and the cost-effective nature of India is gradually losing its charm.
5) International rivalry
Since the explosion of BPOs in last decade, nations such as Malaysia, China, Philippines, Poland, and Brazil are challenging Indian Call Centers. A study has shown that the other nation BPOs are grabbing almost 70% of India’s rising BPO business in last few years.
6) The gap of accents
There is no doubt on the capability of Call Center agents of India. But, there is one thing that always bothers businesses is the accent triggered interaction space. Despite having a good command over English, customers in the U.S. and European nations get frustrated of one specific aspect. It’s the accent. Foreign customers generally feel comfortable when they hear someone speaking the same accent and not finding so may create a situation of distress. This can result in destroying the business’s brand image to the core. For the same reason, the business owners are looking up towards the nations such as the Philippines that have more of western-English speaking experts.
7) No differentiating aspects
Most of the Call Centers in India are focusing on businesses that demand English speaking agents. But, the point these service providers are missing is that a large chunk of businesses has customers that are fluent in other languages such as French, Spanish, and Japanese. And India does not have agents fluent in these dialects so they are anyhow losing a lot of business. A point of differentiation is missing in the Call Centers of India.
Call Center industry in India is assumed to be the goldmine of opportunities for the businesses. Companies around the world are looking up to this nation for their outsourcing requirements thinking everything here is hassle-free. But, the above-mentioned points have cleared that’s not true. If you have further aspects to discuss, reach us in the comment section below. Thanks.
Important Information About the Role Played by The Plastic Manufacturers
The plastic is an extremely cheap raw material that can be used for the creation of many products of domestic and industrial importance. Moreover, the plastic products have huge demands for their high durability, colorful pretty appearance, and affordable prices.
When a particular product is in high demand, the company’s manufacturing it also makes huge profits. Similar is the case with plastic. With its versatility and presence in every field, plastic has gained huge affinity. Therefore, the plastic manufacturers are known to make huge profits from their businesses all over the world. Since it has been proved to be a profitable business, now more and more plastic companies are coming into existence. There are many interesting facts about the manufacture of plastic goods in the industrial market.
Useful Facts About the Industrial Growth of Plastic Manufacturers
- Development of 3D Printing Technique: The plastic industry has further gained new direction of profit with the introduction of 3D printing, as the plastic is the most favorable raw material for this manufacturing industry. Therefore, different types of plastic are widely used for making various attractive 3D printed objects throughout the world now.
- Nanotechnology as A Boon: With the development of nanotechnology, find the plastic manufacturers which produce more varieties of products with lucrative properties. Some special additives can be mixed thoroughly in the plastic with the help of this technology, to make the products resistant to heat, scratches or shrinkage. Thus, the better durability and versatility make these plastic products more easily sellable in the market.
- Proven to Be A Great Source of Employment: The enormous growth in the plastic industry has resulted in the employment of a huge number of people in these factories. Millions of workers are now reportedly employed in the plastic manufacturing units in all the countries. Hence, this industry is considered as a vital job providing force in developed regions. Apart from the plastic manufacturers, many people also find employment with the large numbers of plastic suppliers.
- Usage in A Versatile Field: The plastic products are now widely used for making medical devices, aeronautical equipment, tools required in military activities, electronic appliances, heatproof and UV resistant dyes, packaging of food products, the semiconductor in photovoltaic cells and the automotive parts. We also see the rapid uses of plastic in our daily lives, in the form of foam cushions on the sofas and chairs, disposable diapers, plastic packaging bags and uncountable items for everyday use.
- A Major Part of Revenue is Derived from This Industry: Since the plastic industry is booming now, the plastic manufacturers provide huge revenue to the economy of their respective countries. Hence, all the federal and local governments encourage the growth of this industrial sector for the improvement in the economic scenario of the lands.
- A Wide Range of Variety and Applications: The varieties of plastic are also utilized by the plastic manufacturers for making the smart polymers, whose shape can be changed temporarily with the application of heat, pressure, moisture, natural sunlight or any other stimulation. These polymers regain their original appearance after the stimulating factor is removed. The smart polymers are used in making electrical switches, remote controls and different kinds of tools that are needed for medical purposes.
- Guaranteed Returns on Investment: Due to the various facilities, the usage of plastic products among the common people is boosted to a huge extent in the recent years. Hence, this increased consumption of plastic goods has encouraged the enhancement in the production of plastic materials as well. The business giants now invest millions in the plastic industry, as the satisfactory return is guaranteed.
- Eco-Friendly: Earlier plastic had been considered as unfriendly for the environment, as it was basically a synthetic product. However, now the plastic manufacturers now discovered bioplastics that are created from the plant products, like starches and sugars that are turned into the resin, leading to the formation of plastics that impose no threat to the atmosphere.
There are some global leaders among the companies that manufacture plastic products and the customers greatly rely on these well-known brands of the world. The plastic now plays a vital role in the commercial and domestic life of the people.
Industrial Fires — Causes and Prevention
Industrial fires cause businesses losses in millions. It can shut down a thriving business despite an insurance coverage. There is also a the very real and catastrophic danger to human life. This is why all industrial spaces are mandated by law to have a certain minimum fire protection. Yet, many companies — big and small — still violate this norm.
Unfortunately, this is not limited to small businesses that are cash-strapped or simply not interested in creating a fire safe infrastructure. Even larger industries and factories often ignore these rules. The reason can range from lack of their seriousness towards the issue or general apathy. Many do not even invest in basic safety practices like maintaining their equipment or buying equipment like fire safety helmets.
Common Causes of Industrial Fire
Before we think of the steps we must take, we have to first understand why fires break out. What are some of the most common causes of industrial fire?
Industries are often quite full of industrial dust and it is rarely acknowledged or understood. Woodworking, food, chemical and metalworking factories have these small particles that can be very dangerous. This is because the dust is often more dangerous than the larger pieces. The problem with combustible dust is not as a source of fire, but what it does afterwards.
Fires usually breakout when a combustible source comes into contact with some kind of ignition source. This can cause a small breakout. But what makes it truly dangerous is when it spreads. This is where combustible dust comes in. It catches the fire already present and helps to spread it rapidly. Within minutes we have a situation which can go out of control. If there is enough dust that has settled, the fire hazard multiplies.
Ignoring storage regulations
We often think that only plants and factories that deal with hazardous material like fuel are in danger of an all-out fire disaster. But the truth is that most material can be highly combustible. Even cloth bales in a clothes manufacturing company can easily catch fire. But it is not just the raw material. We may also have flammable material stored on the premises that are essential for manufacturing process. For instance, diesel for the engines or chemicals used in certain processes.
But more than the material itself, it is the storage practices that actually prove more damaging. Most of these materials are allowed and essential in the industrial space. But they must be stored under the right regulations. They must be stored away from any ignition source. Typically, flammable material is stored at a cool space. There should be adequate fire fighting equipment nearby, including fire alarms and fire safety helmets for putting out any initial fires.
There are some manufacturing processes that can increase the danger of fire. One of the essential requirements of a fire is ignition — heat or spark. This is where certain work processes like welding, soldering, heating, burning or brazing ends up providing the spark that starts a fire. When we are working with flammable material, such practices are best avoided. Yet, it is not always possible. Even in the lack of hazardous material, most industrial raw material are susceptible to fire.
This is why very strict policies must be followed when workers are engaged in such practices. Keep the area free of any flammable material. Make sure they are fully conversant with safety procedures. They should wear protective gear like fire safety helmets. There should be supervision and the provision for immediate assistance if a fore does break out.
A small spark in your wiring and it could be the end of everything! Common causes of electrical fires are overloaded circuits, exposed wires, static discharge or just plain wrong wiring. This is the small spark that can catch on rapidly and destroy everything within minutes. The only way to avoid this is by insisting on safe electrical outlets and practices. In addition, the workers at the premises must be taught about safety procedures so that no such incident occurs.
While we need to pay attention to some of these common causes, we also need to ensure that all fire fighting safety equipment like fire safety helmets are stocked and maintained properly on premises. When it comes to fire accidents, it pay to be cautious and ready for any accident.
Solve your all Astrology Problems with the help of Vashikaran Mantra
We all have problems in our lives and it keeps on pushing us back from excelling. This makes us feel bad and used in our lives. There are several problems that are faced by almost everybody and it’s completely different for all. You would like to understand the way to solve it so you’ll be able to lead your lives well. Problems are always present in everyone’s life. There is hardly a person you know, who isn’t into some or the other kind of problem. This means that life throws many types of situations to you, and you must dodge your way out of it. Some get given in it but most of the days you take off with flying colors. We all deal with problems in our own special manner. It should be wrong from time to time and backfire however typically it’s right. However, in intense things when nothing works in your favor and you are on the verge of giving away, there is a ray of hope. You should take it as an opportunity and work on it. Anyways things are not going as planned therefore you can try it out to see if some miracle works. This miracle is finished with the assistance of pseudoscience and Online Vashikaran Mantra techniques. Allow us to contemplate it in detail.
There are many ways to solve problems using astrology and vashikaran. Astrology is a study of planets and it helps you to know your current situation and what is close to come in your life. This way you can plan your future decisions accordingly. Many times, such guidance helps us to avert a major flaw in our process or makes us alert to deal according to the situation. The various ways in which to resolve problems are as below:
- Vashikaran – Vashikaran is an art to get someone in possession so that they work as per you. You can solve almost any problem related to wedding, love, further marital affairs and similar kind. it is a very difficult problem to deal with as people make perceptions due to which a smooth sailing relationship goes for a toss. You should know how to deal with every situation, however if things quit of hand, vashikaran is there to induce you out of the situation. The consultants at vashikaran have in depth data and have devoted years into it to gain the proper experience. You’ll be able to also get an appointment for your problem and get it solved with ease and conviction. He also provides service of Online Horoscope Predictions. So, that you will get solution in few days.
- Black Magic – this is a very renowned thanks to get your problems solved. It takes a mere three days only to handle the situation and you’d be completely out of it. It’s the ability to do the impossible. This method should be used as a last resort, so that you come to know concerning its power and the results.
- Astrology – Astrology is necessary for you to know concerning your future that is predicted by the consultants. This prediction isn’t utterly correct however can assist you to achieve insights to set up for your future.
All these ways are done across the globe. However, you should know who is real in such a case. Else you would get duped of your cash and time. You need to figure on a holistic and accurate solution to get your life back on track. But with so much going on, it’s difficult to know that possibility is right. this can be explained through the expert who has in depth data and might guide you well. Betting on your state of affairs, the answer would be applied. This may be done through sorcery, vashikaran or Love astrology online that fits best. It’s not necessary that you go into for vashikaran all the time once it is solved with the assistance of star divination. It’s perpetually familiar that such problems block the mind of the person going through it and takes some steps that affect the situation even a lot of. The consultants assist you to get on the right track and stop doing things that can worsen matters further. You should be in constant bit with the Love Marriage Problem Solution till your problem is solved and provide inputs at each stage. It’s the best way to gain momentum on the situation and get on track with resolution it to the core. Many times, we do not wish to perform such tasks on our loved ones, but there aren’t any different options available that would keep them safe. So, you should not feel guilty concerning it else the results are delayed. Your continuous trust and support can help in account in results always.
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